Return & Refund Policy

1. Return Window
Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility
To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging.
Exceptions: Personalized, customized, or clearance items are final sale and cannot be returned unless they arrive damaged or defective.

3. How to Request a Return
To request a return, contact service@bracalora.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

4. Return Address
Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Cost

• Preference-based return: Customers are responsible for return shipping costs for preference-based returns (e.g., changed mind, ordered wrong size).

• Damaged / defective / incorrect item: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

6. Refund Timing
Approved refunds are issued to the original payment method within 5-10 business days after the returned item has been received and inspected.

7. Cancellation Policy
Orders can be canceled within 6 hours of placement for a full refund. After this window, orders may have already entered processing and cannot be canceled. Please contact us at service@bracalora.com for cancellation requests.